Terms & conditions

Effective Date: 15/10/2024

Welcome to Fiksed (https://fiksed.com). By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Services Provided

Fiksed provides WordPress-related services including, but not limited to:

  • Website support and maintenance

  • Theme and plugin bug fixes

  • Performance optimisation

  • Managed hosting

  • Security monitoring and backups

  • Custom support solutions

All services are provided subject to availability and at our sole discretion.

2. User Responsibilities

By using our services, you agree:

  • To provide accurate, up-to-date, and complete information

  • That you have the legal right to manage and request support for the website in question

  • Not to use our services for any illegal or unethical purposes

  • To maintain secure login credentials for your WordPress website and hosting access

3. Payments and Subscriptions

  • One-off services must be paid for in full before work begins.

  • Monthly maintenance plans are billed in advance on a recurring basis.

  • All prices are listed in GBP and are subject to change with prior notice.

  • Failed or overdue payments may result in the suspension of services.

4. Cancellations and Refunds

  • You may cancel your monthly plan at any time, and your service will remain active until the end of the current billing cycle.

  • Refunds for one-off services are not available once work has commenced, unless agreed otherwise.

  • We reserve the right to refuse or cancel services for any reason.

5. Turnaround Times

We aim to respond to all support requests within 24 hours during business days. Emergency requests submitted via the appropriate form will be prioritised.

6. Limitation of Liability

Fiksed will not be held liable for:

  • Any loss of data, revenue, or business resulting from website downtime, hacks, or user error

  • Issues caused by third-party themes, plugins, or hosting providers

  • Failure to act due to events beyond our control (e.g., server outages, natural disasters)

7. Intellectual Property

All content and materials on Fiksed.com are the property of Fiksed unless otherwise stated. You may not copy, distribute, or modify any part of our site or branding without permission.

8. Privacy Policy

Please refer to our Privacy Policy for details on how we collect and use personal information.

9. Modifications to Terms

Fiksed reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the site and services constitutes acceptance of those changes.

10. Contact

If you have any questions about these Terms and Conditions, please contact us:
📧 Email: support@fiksed.com
🌐 Website: https://fiksed.com